.cef-head{display:flex;justify-content:space-between;gap:1rem;align-items:flex-start;margin-bottom:1rem;padding:1rem 1.2rem;background:#fff;border:1px solid #e2e8f0;border-left:5px solid #b8860b;border-radius:14px;box-shadow:0 5px 18px rgba(15,33,55,.05)}
.cef-head h1{margin:.15rem 0;color:#0a1628;font-size:1.45rem;font-weight:800}.cef-head p{max-width:900px;margin:.3rem 0 0;color:#64748b;font-size:.72rem}.cef-eyebrow{font-size:.58rem;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:#b8860b}
.cef-flow{display:grid;grid-template-columns:repeat(6,1fr);gap:.5rem;margin-bottom:1rem}.cef-flow>div{padding:.65rem;background:#fff;border:1px solid #dce5ee;border-top:3px solid #b8860b;border-radius:9px}.cef-flow strong{display:block;font-size:.62rem}.cef-flow small{display:block;color:#64748b;font-size:.52rem;margin-top:.12rem}
.cef-stat{display:flex;align-items:center;gap:.7rem;min-height:76px;padding:.72rem;background:#fff;border:1px solid #e2e8f0;border-bottom:3px solid #b8860b;border-radius:10px}.cef-stat i{display:flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:9px;background:#edf5fb;color:#1a3a5c}.cef-stat strong{display:block;font-size:1.05rem;color:#0a1628}.cef-stat small{font-size:.52rem;color:#64748b;text-transform:uppercase}
.cef-card{overflow:hidden;background:#fff;border:1px solid #e2e8f0;border-radius:12px;box-shadow:0 4px 16px rgba(15,33,55,.04)}.cef-card>.card-header,.card-header-clean{background:#fff !important;color:#0a1628 !important;border-bottom:2px solid #b8860b !important;font-weight:800 !important}.cef-table th{font-size:.57rem;text-transform:uppercase;white-space:nowrap;background:#f8fafc}.cef-table td{font-size:.7rem;vertical-align:middle}.cef-code{display:inline-block;font-size:.57rem;font-weight:800;color:#1a3a5c}.cef-status{display:inline-flex;padding:.2rem .45rem;border-radius:999px;background:#e2e8f0;color:#334155;font-size:.53rem;font-weight:800;white-space:nowrap}.cef-status.good{background:#d1fae5;color:#065f46}.cef-status.warn{background:#fdf8ea;color:#b8860b}.cef-status.bad{background:#fee2e2;color:#991b1b}
.cef-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:.7rem}.cef-grid>div{padding:.65rem;border:1px solid #e2e8f0;border-radius:8px}.cef-grid small{display:block;font-size:.51rem;text-transform:uppercase;color:#64748b}.cef-grid strong{display:block;font-size:.68rem;color:#0a1628;margin-top:.1rem}
.cef-alert{padding:.8rem;background:#f8fafc;border:1px solid #dce5ee;border-left:4px solid #b8860b;border-radius:8px;font-size:.68rem}.cef-timeline{display:grid;gap:.7rem}.cef-timeline>div{padding-left:.75rem;border-left:3px solid #dce5ee}.cef-timeline strong{display:block;font-size:.64rem}.cef-timeline small{display:block;font-size:.56rem;color:#64748b;margin-top:.1rem}
.cef-person{display:flex;justify-content:space-between;align-items:center;gap:1rem;padding:.65rem;border:1px solid #e2e8f0;border-radius:8px}.cef-person strong{display:block;font-size:.65rem}.cef-person small{display:block;font-size:.55rem;color:#64748b}.cef-risk{padding:.7rem;border:1px solid #fecaca;background:#fff1f2;border-left:4px solid #ef4444;border-radius:8px}.cef-risk strong{display:block;font-size:.64rem;color:#991b1b}.cef-risk small{display:block;font-size:.56rem;color:#7f1d1d}
.cef-public-success{background:#ecfdf5;border:1px solid #a7f3d0;border-left:5px solid #10b981;padding:1rem;border-radius:10px}.cef-public-success code{font-size:.9rem;font-weight:800}.cef-token{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;letter-spacing:.08em}
@media(max-width:1100px){.cef-flow{grid-template-columns:repeat(3,1fr)}.cef-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:700px){.cef-head{flex-direction:column}.cef-flow,.cef-grid{grid-template-columns:1fr}.cef-person{align-items:flex-start;flex-direction:column}}

/* Ticket conversation shared with Citizen Portal */
.cef-ticket-chat{
    max-height:360px;
    overflow-y:auto;
    padding:12px;
    border:1px solid #dce4ee;
    border-radius:12px;
    background:#f8fafc;
}
.cef-ticket-chat-empty{padding:28px;text-align:center;color:#94a3b8;font-size:.75rem}
.cef-chat-row{display:flex;margin-bottom:10px}
.cef-chat-row:last-child{margin-bottom:0}
.cef-chat-row.citizen{justify-content:flex-start}
.cef-chat-row.staff{justify-content:flex-end}
.cef-chat-bubble{max-width:min(78%,680px);padding:10px 12px;border-radius:14px;background:#fff;border:1px solid #dce4ee;box-shadow:0 2px 8px rgba(10,22,40,.04)}
.cef-chat-row.staff .cef-chat-bubble{background:#eaf2fb;border-color:#bfd2e8}
.cef-chat-sender{font-size:.65rem;font-weight:800;color:#0f2137;margin-bottom:4px}
.cef-chat-sender span{font-size:.55rem;font-weight:700;color:#64748b;margin-left:4px}
.cef-chat-message{font-size:.76rem;line-height:1.55;color:#334155;word-break:break-word}
.cef-chat-time{font-size:.55rem;color:#94a3b8;margin-top:5px;text-align:right}